Openings and closings in tourist offices in Belgium, France and the Netherlands.

This paper deals with openings and closings in 400 service encounters tourist offices situated Belgium’s two main language communities, Flanders Wallonia, the north of France south Netherlands. On basis a detailed, bottom-up quantitative analysis structural properties closings, we draw part interactional profiles office encounters. Differences between four regions are shown to be related degree volubility involvement interactants ritualisation efficiency opening closing section.